Launch of new module "Email Notifications to Students" to school administrators.

Pilot run of the new system with a selected list of residential life programs.

Launch of Service Desk for IT Service Desk & Project Management

System enhanced to relax validation on Thesis Examination Committee section for student submission.

Launch new email notifications functions.

Launch Credit Transfer System for ARO to manage the Course Equivalence Database.

Full launch of Expense Reimbursement system to all staff to claim non-travel related expenses online.

During December 2017 to March 2018, ISO conducted a series of consultative sessions with the peer offices e.g. HRO, FO, ARO, FMO, URAO, PGSO, OIR etc. to collect users' feedback about the enterprise information systems strategies and roadmap for various systems and technology initiatives for the coming few years.    Apart from the technology aspects, they expressed the need to consider the following factors in formulating the strategy and roadmap:

• Manpower resources availability in user departments and ISO
• Phased approach preferred, instead of pushing too much at the same time
• Better planning, need for a consolidated plan
• Adequate communications and consultations - need to address the human factors and concerns from different stakeholders 

Integrate Thesis Examination System with University Calendar.

In November to December 2017, Director of Information Technology Services Centre, Director of Information Systems, Academic Registrar and Director of Office of Institutional Research presented the current status of Information Technology Services and enterprise information systems, and the high-level strategy and visions for the coming years.   G4 supported the strategies and encouraged a university-wide communication and consultation to be carried out.