2020
Eligible staff members can now submit and inquire status of applications for reimbursement for Annual Health Check-up Assistance via Employee Self Service (ESS).
A new electronic form to handle Due Diligence on Donors and Donation approval process.
System enhanced for school and department users to update the IA/TA/GTA in SIS Class Schedule, and integrate with other systems such as Learning Management System.
The University has introduced Azure Information Protection (AIP) to strengthen our ability to protect sensitive data. A new download method in Student Data Extraction page is designed with AIP mechanism to secure the data extraction file.
A unified system for event posting and event registration with payment gateway integration which brings better user experiences for both administrators and general users.  
Upgrade the latest technology in HKUST Payments with less human interfering, more secure payment instruction, automate the system and bank record cross check process. "The payment process is more clear, faster and easier now when comparing the old burn disk process" claimed by one of the finance user.
A new graduation service platform that improves user experiences throughout the registration journey.  Features on photo upload, online purchase, courier integration, etc. are enhanced.
More popular payment channels such as WeChat, Alipay and FPS are now enabled for students to pay Student Admissions Application and Deposit fees.
More popular payment channels such as WeChat, Alipay and FPS are now enabled for students to pay locker rental fee.
Promote paperless by replacing the paper Travel Authorization Form for travel application and paper BR form for reimbursement claim of travelling expenses, and support mobile approval by line manager for travel / leave applications.