1. JIRA Overview:
   Give a brief overview of what JIRA is, how it works, and its benefits as a centralized online platform for tracking system enhancements and change requests.
    
2. JIRA Process:
   Explain the workflow from request creation, assignment, execution, batch implementation, including prioritization, resource allocation, tracking progress, resolving issues, and regular PMO review.
    
3. PMO Governance & Best Practices Sharing: :
   Share best practices for using JIRA effectively among users and ISO, and demonstrate how to use different key dates, comments, and attachments to facilitate efficient collaboration and communication.
    
4. Q&A:
   Share user experiences, invite questions from the audience, and answer any specific questions.

Language: Cantonese