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hkust
ISO support AI-Assistant
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Hello! I am your virtual assistant. Feel free to ask me any UST-related enquiries! Please tell me which role you are first?

Welcome to the ISO website! I am your AI Assistant.

I can guide you on using ISO support systems (GSD for issues and Jira for enhancements) as well as introduction of our application systems.

Welcome to the ISO website! I am your AI Assistant.

I can guide you on using ISO support systems (GSD for issues and Jira for enhancements) as well as introduction of our application systems.

Disclaimer:
Please be aware that the chatbot’s responses are generated by an artificial intelligence model and may not always be entirely accurate or up-to-date. We recommend verifying any critical information independently. The chatbot should not be used as the sole source of information for decision-making, legal advice, or other purposes that require comprehensive professional advice. We appreciate your understanding and cooperation.
 
 
 
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Welcome

The Information Systems Office (ISO) has the mission of fulfilling the university's administrative computing and information needs....

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2023/24 - Digital Benefits Realized

My Admin Intranet

Centralised worklist for daily work


88% of staff actively accessing

261k access since 2020

(+40% activities compared with 2022/23)

e-Forms

Paperless forms approval


2.47M online approval since 2020

1.96M
e-Forms approvals
+ 0.51M
non-e-Forms approvals

Enterprise Content Management (ECM)

Electronic document repository


2.5M of documents digitized since 2019

+88% electronic retrieval compared with 2022/23

Dashboard

Data driven decision


174 dashboards launched since 2018

+46% user access compared with 2022/23